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Help Center & Knowledge Base

Frequently Asked Questions

Clear, transparent answers about SIM balance cash out, airtime recharge discounts, processing times, and security.

FlexiTaka is a digital airtime liquidity platform in Bangladesh that allows customers to convert unused prepaid mobile balance to liquid cash (sent to bKash, Nagad, or Bank) and purchase discounted mobile airtime recharges across Grameenphone, Robi, and Banglalink.
Select your operator (GP, Robi, or Banglalink), enter the balance amount you wish to transfer, and provide your payout destination (bKash, Nagad, or Bank). After placing the order, you transfer the specified balance from your handset to our designated receiving number using your operator's standard USSD code or app. Once you submit the transfer reference or proof, our staff verifies the transfer and dispatches your payout.
You enter the prepaid mobile number you want to top up and the desired airtime value. FlexiTaka applies an instant 5% discount to the total. You pay the discounted total via bKash or Nagad, and 100% of the airtime face value is delivered to the recipient SIM.

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Our support team is available via email or directly in the Web App helpdesk.

Email Contact@flexitaka.comSupport Desk